You can rest assured - all LAMY writing instruments are covered by a two-year warranty against manufacturing and workmanship defects from date of purchase. You can register your LAMY product purchased through any official stockist in New Zealand.
Should you experience problems with your writing instrument during this period, please contact us at email@example.com and we will advise the next steps in resolving your issue.
In the rare circumstance you receive a faulty or damaged product upon delivery, please lodge a return and we will arrange to have the item replaced.
All faulty/damaged goods must be returned to us for inspection.
We recommend that you return your unwanted items using registered post or trackable postage service (like eParcel). We cannot be held responsible if returned items are lost in transit.
If the item is faulty, damaged, or the received product is not what was represented at time of purchase, Lamy New Zealand will cover all postage costs and provide a full refund. We will provide return paid postage information for your warranty return.